Testimonials

Mr. K. Ruttar, Ockendon. RM15

Carried out well with a pleasant manner. Protected our kitchen area as well. It was a pleasure to have this carried out. Will recommend this service to our family and friends.

Mr. K. Ruttar, Ockendon. RM15

Mrs Allison, Brentwood. CM15

Professional and friendly service. My oven looks brand new!

Mrs Allison, Brentwood. CM15

Mrs Gwilt, Wickford. SS11

Excellent service. Oven looks brand new. Thank you very much.

Mrs Gwilt, Wickford. SS11

Mrs Selwood, Wickford. SS12

Very pleased with my oven clean. Looks new! Many thanks.

Mrs Selwood, Wickford. SS12

Mrs Clements, Billericay. CM12

Brilliant service. Spotless and efficient. Service much quicker than I thought. Thanks very much!

Mrs Clements, Billericay. CM12

Miss O’Donnell, Billericay. CM11

I’m very pleased with the service I received today. My oven looks brand new. Appreciate a wipe down of the hob too.

Miss O’Donnell, Billericay. CM11

Mrs Pitney, Little Thurrock. RM17

Excellent response, quick appointment and terrific service. My second hand cooker is now a ‘new’ cooker!

Mrs Pitney, Little Thurrock. RM17

Mrs Rogers, Essex. SS14

Very good clean. Oven looks as good as new. Will use again and again.

Mrs Rogers, Essex. SS14

Mrs Wood, Chafford Hundred. RM16

A brilliant service! My oven looks like new – well worth the money. Thank you!

Mrs Wood, Chafford Hundred. RM16

Mr Hughes, Greys. RM17

A fantastic service, efficiently done to a very high standard. The Range was left gleaming – will definitely use again.

Mr Hughes, Greys. RM17

Mrs Evans, Aveley. RM15

On time – punctual. Very pleased. Oven like new. Many thanks.

Mrs Evans, Aveley. RM15

Mrs Holmes, Brentwood. CM15

Thank you very much, very good service. Oven looks like new. Thank you.

Mrs Holmes, Brentwood. CM15

Mrs Archer, Grays. RM16

Oven looks like new. Very pleased.

Mrs Archer, Grays. RM16

Mrs Wilson, Stanford-Le-Hope. SS17

My oven was grim but is now gleaming. Excellent job. Thanks.

Mrs Wilson, Stanford-Le-Hope. SS17

Ms John-Baptiste, Stanford-Le-Hope. SS17

Very efficient friendly service. My oven looks almost brand new, it’s lovely. Won’t want to use it!

Ms John-Baptiste, Stanford-Le-Hope. SS17

Mrs Russell, Basildon. RM16

What a great service, clean, tidy and friendly and very thorough. I could not have cleaned my oven like that! Thank you.

Mrs Russell, Basildon. RM16

Mr Rook, Aveley. RM15

Very good service. Oven looking great. Man very nice to talk to.

Mr Rook, Aveley. RM15

Mrs McCornack, Bowers Giffard. SS13

Paul has once again provided an excellent, clean and efficient service. I am very pleased to have what looks and feels like a new cooker again. Happy to recommend the service anytime.

Mrs McCornack, Bowers Giffard. SS13

Mrs Sargeant, Wickford. SS12

We were very pleased with the oven cleaning service. Our ovens look brand new again!

Mrs Sargeant, Wickford. SS12

Ms Russell, South Ockingden. RM15

Very good service. efficient, on time and professional.

Ms Russell, South Ockingden. RM15

Mrs Smith, Hutton. CM13

Service excellent and efficient. Great results.

Mrs Smith, Hutton. CM13

Mrs Grier, Basildon. SS16

Service brilliant as always, that’s why we wanted the oven cleaned by the same people.

Mrs Grier, Basildon. SS16

Mrs Thomas, Shenfield. CM15

Very good service, excellent.

Mrs Thomas, Shenfield. CM15

Mr Nicholas Mead, Brentwood. CM14

Service outstanding and engineer professional and polite. No mess and overall experience very enjoyable. I would recommend future return and service to friends and family.

Mr Nicholas Mead, Brentwood. CM14

Mrs McVoy, Billericay. CM11

Brilliant service and a very helpful personnel. Will always get them to come back.

Mrs McVoy, Billericay. CM11

Mr & Mrs Kiely, Billlericay. CM12

Paul has been visiting our property for oven cleaning for 15 years. During that time we have been completely satisfied with the standard of service he performs. A professional and clean worker who treats our property expertly and with respect. We sincerely recommend his work.

Mr & Mrs Kiely, Billlericay. CM12

Mr Pat M, Brentwood. CM14

Great service, on time and excellent results.

Mr Pat M, Brentwood. CM14

Mr Rawlinson, Billericay. CM12

Quality job and on time.

Mr Rawlinson, Billericay. CM12

Mrs Day, Grays. RM16

What a fantastic job has just been done on my cooker, looks brand new. Would definitely recommend. One of these jobs we all hate doing – so money well spent. Excellent.

Mrs Day, Grays. RM16

Miss Hughes, Laindon. SS15

Well mannered. Good job done. Worth the money.

Miss Hughes, Laindon. SS15

Mrs McMurray, Brentwood. CM14

Excellent service all round! Nothing could be improved! Would recommend to anyone!

Mrs McMurray, Brentwood. CM14

Mr. G.A. Doody, Langdon Hill. SS16

Many thanks for an excellent job. I am very pleased with the work done. Will definitely use this company again.

Mr. G.A. Doody, Langdon Hill. SS16

Mrs Ryan, Billericay. CM12

Have used OVENU several times and have been very pleased with the results. Paul McCormack is very good, very friendly and would definitely recommend the service. Great value too.

Mrs Ryan, Billericay. CM12

Mrs Whittle, Basildon. SS15

Fantastic job

Brilliant results

Fast and efficient

Definitely use again. Thank you.

Mrs Whittle, Basildon. SS15

Mrs Luff, Chadwell St Mary. RM16

Excellent service and extremely pleased with the results. Oven looks as good as new. Will definitely use again when needed!

Mrs Luff, Chadwell St Mary. RM16

Mrs Allison, Avely. RM15

A fantastic service, job well done. Very pleased with the result.

Mrs Allison, Avely. RM15

Mrs Bell, Corringham. SS17

Paul was very efficient, punctual and professional. Did a good job! Value for money and will use again. Thanks very much.

Mrs Bell, Corringham. SS17

Mrs Glover, Grays. RM16

Fantastic service. Very reliable and friendly. Booked in at very short notice and my oven looks like new. Thank you so much.

Mrs Glover, Grays. RM16

Mr Spencer-Dene, Billericay. CM11

Very friendly

Very helpful

Very pleased with the service

Highly recommendable.

Mr Spencer-Dene, Billericay. CM11

Mrs Mayell, Billericay. CM12

Great service, fast, efficient and friendly. My oven was so dirty and it now looks brand new! Thank you!

Mrs Mayell, Billericay. CM12

Mrs Martin, Billericay. CM12

On time

Friendly

Worked hard

Excellent finish

Would definitely use again. Delighted.

Mrs Martin, Billericay. CM12

Mr Smith, South Ockingdon. RM15

The service received was very good and I am extremely satisfied with the results. While the clean took place a oven lamp was replaced which saved me a job.

Mr Smith, South Ockingdon. RM15

Mrs Seymour, Brentwood. CM13

Fantastic service, was a thorough job yet again. Always happy with the finished job. Thanks Paul.

Mrs Seymour, Brentwood. CM13

Mrs Smith, Billericay. CM12

Having used them in a professional and personal way I still think they are the only one I will use. Very polite and cost is good.

Mrs Smith, Billericay. CM12

Mrs Rennie, Billericay. CM11

As usual – an excellent job.

Mrs Rennie, Billericay. CM11

Mr Hamilton, Chafford Hundred. RM16

Friendly and efficient service. Excellent job. 100% satisfaction.

Mr Hamilton, Chafford Hundred. RM16

Mrs Lefevre, Brentwood. CM15

Very pleased with the service. Efficient and courteous service. Thank you.

Mrs Lefevre, Brentwood. CM15

Mrs Simpkins, Kelvedon Hatch. CM15

Efficient, clean, prompt, fantastic job. Well worth every penny. Would most definitely recommend and use again.

Mrs Simpkins, Kelvedon Hatch. CM15

Mrs Dawes, Stanford-Le-Hope. SS17

This is not the first time I have used this company and it won’t be the last. Very thorough and courteous service which I recommend to all my friends.

Mrs Dawes, Stanford-Le-Hope. SS17

Mrs Brick, Billericay. CM11

Has been cleaned on an annual basis over 5 years. Have always been very happy.

Mrs Brick, Billericay. CM11

Mr B, Thurrock. RM15

Paul has done an excellent job, we are very pleased. We will definitely use the service again.

Mr B, Thurrock. RM15

Mrs Watson, Grays. RM17

Beautiful clean oven, gets it sparkling which I can’t do. Well worth the money. Would definitely recommend. Thank you.

Mrs Watson, Grays. RM17

Mrs Emma Smith, Comingham. SS17

Fantastic service, quick and good value for money.

Mrs Emma Smith, Comingham. SS17

Mrs Southgate, Hutton. CM13

I needed a miracle worker – and that is what I got! Fantastic job – brilliant value for money. Thank you!

Mrs Southgate, Hutton. CM13

Mrs Lansdale, Wickford. SS11

Very impressed. Quick response to original enquiry, very efficient job done. Everything looks like new. Would definitely recommend!

Mrs Lansdale, Wickford. SS11

Mrs McKnight, Brentwood. CM15

Brilliant service and oven is sparkling! Everything left neat and tidy and as usual I am pleased with the results.

Mrs McKnight, Brentwood. CM15

Mrs. K. Greeves, Grays. RM16

Very friendly person, arrived promptly, did a fantastic job – very pleased. Will definitely use every year from now on. A clean and tidy worker.

Mrs. K. Greeves, Grays. RM16

Mr Hull, Billericay. CM11

Thanks for the great job on the oven and extractor hood. After 3 years use (and limited cleaning) it looks like new. Great job.

Mr Hull, Billericay. CM11

Mrs Quigley, Grays. RM16

Paul is a great asset to our household, sparkling oven – excellent service.

Mrs Quigley, Grays. RM16

Mrs Last, Laindon. SS15

A very good service provided by OVENU, from a regular customer who appreciates how clean my oven is when they have finished.

Mrs Last, Laindon. SS15

Mrs Swallow, Brentwood. CM14

Paul cleaned our oven which now looks like new despite being 14 years old. Very pleased with the service.

Mrs Swallow, Brentwood. CM14

Mrs Richmond, Grays. RM20

I am extremely happy with the service I have experienced. Excellent value for money and extremely professional.

Mrs Richmond, Grays. RM20

Mrs Harrison, Ramsden Heath. CM11

The ”BEST” I have tried a few local oven cleaners and they never come up to scratch as OVENU do. Thank U. Promise to use you regularly.

Mrs Harrison, Ramsden Heath. CM11

Mrs Warwick, Orsett. RM16

Paul has been a regular in my house for cleaning my oven. He is always polite and always punctual and makes my oven look like new. Don’t ever give up Paul, you have saved my husband a fortune. A BIG THANK YOU.

Mrs Warwick, Orsett. RM16

Mr Browne, Wickford. SS12

Great thank you – my oven when I moved was awful – I thought I would have to replace it. Now it looks like new – I am delighted with the service. Thank you.

Mr Browne, Wickford. SS12

Mrs Grier, Basildon. SS16

Service was great, oven very clean, will definitely use again.

Mrs Grier, Basildon. SS16

Mrs Williamson, Brentwood. CM13

Wow! What would I do without you! It’s like having a new oven every time! Thank you. Great value!

Mrs Williamson, Brentwood. CM13

Mrs Clayton, Liandon. SS15

”Very” good, well satisfied. Will recommend.

Mrs Clayton, Liandon. SS15

Miss Ford, Linford. SS17

Oven looks as good as new! Many thanks. Very pleased.

Miss Ford, Linford. SS17

Ms Wardle, Basildon. SS16

Thank you an excellent service. I now have a lovely clean oven. Will recommend your company and use it next year.

Ms Wardle, Basildon. SS16

Mr Gayler, Grays. RM16

Excellent service – fitted me in at short notice. An overdue task – what a difference.

Mr Gayler, Grays. RM16

Mrs Irvine, Brentwood. CM14

Very good professional service. Oven looks as good as new!

Mrs Irvine, Brentwood. CM14

Mrs Franks, Chafford Hundred. RM16

Really good service. Oven was in a really bad condition and was brought back to look like new.

Mrs Franks, Chafford Hundred. RM16

Mrs Jackson, Billericay. CM11

Fantastic service. Very pleased with results.

Mrs Jackson, Billericay. CM11

Mrs Collins, Orsett. RM16

Thank you for my oven cleaning, it is like brand new again. I am very pleased.

Mrs Collins, Orsett. RM16

Mrs Sultana, Brentwood. CM13

Excellent service. Thank you very much.

Mrs Sultana, Brentwood. CM13

Mrs Stevens, Billericay. CM11

Very friendly and polite. Didn’t make me feel bad at the state of my oven…..even though it was awful. Great service, oven looks like new. Thank you very much.

Mrs Stevens, Billericay. CM11

Mrs McCarty, Downham. CM11

On time, nice guy, good job done. Happy cooking!!

Mrs McCarty, Downham. CM11

Mrs Watson, Grays. RM17

Great service, good value for money and definitely worth it. Thank you.

Mrs Watson, Grays. RM17

Mrs Cumming, Basildon. SS15

Prompt appointment, very thorough and reasonable cost. Thank you.

Mrs Cumming, Basildon. SS15

Mrs Knowles, Billericay. CM12

Fantastic and professional thorough service. Clean, no mess, perfect job, love it. Our oven and combination microwave like new!! All sparkling. A big thank you.

Mrs Knowles, Billericay. CM12

B. Darbey, Pilsea. SS16

Very pleased with service would definitely recommend to others. Great value for money. Excellent work carried out by Paul. Very helpful and pleasant.

B. Darbey, Pilsea. SS16

Mrs Barratt, Billericay. CM12

Thank you! Ovens are like brand new. Excellent service.

Mrs Barratt, Billericay. CM12

Ms Param, Shenfield. CM15

Really, really pleased with service – Can’t believe how clean it looks. Very polite and courteous and would definitely recommend to other people.

Ms Param, Shenfield. CM15

Mrs Hawes, Billericay. CM12

Fantastic service. Brilliant job. Very nice man.

Mrs Hawes, Billericay. CM12

Mrs Kiely, Billericay. CM12

Paul is very good and you can rely on him to keep appointments. We have had Paul for many years also my friends and family have been very pleased.

Mrs Kiely, Billericay. CM12

Mrs Drummond, Billericay. CM11

This is the second time I have used OVENU (Paul) and have been fully satisfied both times. I will definitely be using him again and will recommend this service to others.

Mrs Drummond, Billericay. CM11

Mrs Deal, Billericay. CM11

I found the service very good. Oven is very clean. Thank you.

Mrs Deal, Billericay. CM11

Mrs Daniels, Shenfield. CM13

Always does an excellent job. Thank you.

Mrs Daniels, Shenfield. CM13

Mrs Schito, Wickford. SS12

Very efficient and friendly service which I will highly recommend to friends and family. Many thanks.

Mrs Schito, Wickford. SS12

Mr Ahmad, Grays. RM16

Excellent service from Paul. Very happy indeed – will use again.

Mr Ahmad, Grays. RM16

Mrs Sailsbury, Billericay. CM12

Excellent service, oven as new! Very pleased.

Mrs Sailsbury, Billericay. CM12

Mrs Shaw, Bowers Gifford. SS13

Very good, always on time, very polite. Always use Paul and I have recommended him to others.

Mrs Shaw, Bowers Gifford. SS13

Mr Rothery, Billericay. CM11

Great job as always. Paul is a credit to the business. We use him each year and will continue in the future!

Mr Rothery, Billericay. CM11

Mrs Turner, Brentwood. CM14

Continued excellent service – lovely result – and very friendly. Thank you.

Mrs Turner, Brentwood. CM14

Mr Holby, Chafford Hundred. RM16

This is the first time I have used the service and I’ll definitely use it again. I am very pleased with how new my oven looks!

Mr Holby, Chafford Hundred. RM16

Mrs Carim, Brentwood. CM15

I’m very pleased with the service. Ovens look brand new! I will be passing your number on to my friends and relatives.

Mrs Carim, Brentwood. CM15

Mrs Geggus, Chafford Hundred. RM16

Always happy with the service I receive. Friendly and polite. Ovens perfect every time. Used this service for a couple of years now and would always recommend it. Many thanks.

Mrs Geggus, Chafford Hundred. RM16

Mrs Vanner, Brentwood. CM13

Always happy with Paul who has cleaned my oven on many occasions. Always friendly, trustworthy and does a brilliant job.

Mrs Vanner, Brentwood. CM13

Mrs Rennie, Billericay. CM11

Wonderful! Never seen my oven so sparkling clean.

Mrs Rennie, Billericay. CM11

Mr Dixon, Brentwood. CM14

Much appreciated. You brought our oven back from the dead. Excellent service and well worth the money.

Mr Dixon, Brentwood. CM14

Mrs Silvester, Chafford Hundred. RM16

Very pleased with the service I have received. Beautiful clean oven.

Mrs Silvester, Chafford Hundred. RM16

Mrs Cork, Grays. RM16

I have had very good experience with OVENU. I have been very happy with the work done and would recommend OVENU to anyone!

Mrs Cork, Grays. RM16

Mrs Annie Humphries, Basildon. SS16

Fantastic job – just got on with the job and didn’t moan about how messy it was! Many thanks.

Mrs Annie Humphries, Basildon. SS16

Miss Glibbery, Brentwood. CM13

Would just like to say what a great job Paul has done on my oven!! I am very pleased and will certainly be calling upon your company again in the future. Thank you.

Miss Glibbery, Brentwood. CM13

Mrs Godfrey, Brentwood. CM13

Very happy as usual with the service from Paul.

Mrs Godfrey, Brentwood. CM13

Mrs Bailey, Basildon. SS16

Extremely pleased. Have used OVENU before and will certainly use again. Efficient, polite service.

Mrs Bailey, Basildon. SS16

Mrs Ploughman, Brentwood. CM13

Good service, every time.

Mrs Ploughman, Brentwood. CM13

Mrs Semple, Wickford. SS12

Excellent service. Very polite and professional. Would definitely recommend to other people.

Mrs Semple, Wickford. SS12

Mrs Notley, Billericay. CM11

Arrived promptly and left my very grimy oven sparkling like new. Will definitely be booking Paul again for my next oven clean.

Mrs Notley, Billericay. CM11

Mrs. D. Butterfield, Grays. RM17

All work carried out expertly and efficiently.

Mrs. D. Butterfield, Grays. RM17

Mrs Turner, Basildon. SS16

Brilliant service. Very impressed with how my oven, hob and extractor hood look. Good friendly service.

Mrs Turner, Basildon. SS16

Mrs McEvoy, Billericay. CM11

Very pleased with service. This is the second time I have used OVENU. My oven looks great.

Mrs McEvoy, Billericay. CM11

Mrs Bourne, Ockendon. RM15

Quick, tidy and efficient. No way you could do the same yourself. Money well spent.

Mrs Bourne, Ockendon. RM15

Mrs Tyrrell, Basildon. SS16

Marvellous job. Thank you Paul.

Mrs Tyrrell, Basildon. SS16

Mrs Hepburn, Billericay. CM12

Thanks for sorting out my oven – it had been left far too long but looks as good as new! I have recommended this service to lots of people already and will continue to do so.

Mrs Hepburn, Billericay. CM12

Mrs Sinclair, Brentwood. CM15

I am delighted with my oven, it looks like a  new cooker. I will certainly use OVENU again and will be recommending it to my friends.

Mrs Sinclair, Brentwood. CM15

Mrs Dobney, Billericay. CM11

Delighted. My Range looks sparkling and new. Cleaner was friendly, polite and even arrived early. Well worth the money. Will recommend.

Mrs Dobney, Billericay. CM11

Mrs Raper, Grays. RM17

As usual an excellent job. Efficient, polite and effective service. I will continue to recommend Paul to my friends.

Mrs Raper, Grays. RM17

Mrs Bell, Basildon. SS15

Paul from Basildon worked without a break – cleaning a really filthy oven. He cleaned up after him, no mess was made and no mess left. Would recommend to friends definitely.

Mrs Bell, Basildon. SS15

Mrs Sullivan, Billericay. CM11

Oven fantastic. Great person (Paul) very tidy and clean.

Mrs Sullivan, Billericay. CM11

Mrs Webb, North Stifford. RM16

Thank you so much, our oven looks brand new! We’ll definitely be calling you again!

Mrs Webb, North Stifford. RM16

Mrs March, Billericay. CM11

Phoned with enquiry, service provided next day. Great!! Wonderful result, oven looks like new!!

Mrs March, Billericay. CM11

Mrs Baker, Hutton Mount. CM13

Fantastic, professional service!

Mrs Baker, Hutton Mount. CM13

Mrs Holliman, Wickford. SS11

Thank you for a wonderful job. It was horrid, now looks brand new.

Mrs Holliman, Wickford. SS11

Mrs Smith, Orsett. RM16

Many thanks for my sparkling new oven. He worked really hard and was very efficient.

Mrs Smith, Orsett. RM16

Mr Stringer, Billericay. CM12

First class service as always. Very thorough clean.

Mr Stringer, Billericay. CM12

Mrs Mumford, Brentwood. CM14

Service was excellent – my oven looks like new – too good to cook in. Will most definitely use Mr McCormack again and will recommend.

Mrs Mumford, Brentwood. CM14

Mrs Kemp Baker, Wickford. SS12

Paul was here within a few days of phoning. Very thorough service. Would use again.

Mrs Kemp Baker, Wickford. SS12

Mrs Jones, Little Thurrock. RM17

Thank you very much. Great service.

Mrs Jones, Little Thurrock. RM17

Cano-Lopez, Basildon. SS18

Very prompt and efficient. Very pleased with service. Like a new cooker!

Cano-Lopez, Basildon. SS18

Mrs Stansfield. Billericay. CM12

Very impressed with end result and my oven really does look as good as new.

Mrs Stansfield. Billericay. CM12

Mrs Gonzalaz Harris, South Ockenden. RM15

We hadn’t had the oven cleaned since we moved in 8 years ago! We weren’t hopeful that it would come up clean as new, but the results are amazing – thank you OVENU and Paul!!!

Mrs Gonzalaz Harris, South Ockenden. RM15

Mr Evans, Stanford-Le-Hope. SS17

A good job well done. Thank you.

Mr Evans, Stanford-Le-Hope. SS17

Mrs Simmons, Billericay. CM11

Thanks. Looks brilliant.

Mrs Simmons, Billericay. CM11

Mrs. Dickel, Billericay. CM11

My oven looks amazing, thanks very much. Will definitely use you again and would recommend to everyone!

Mrs. Dickel, Billericay. CM11

Mrs. Hudson, Billericay. CM12

Delighted with the results – also the very friendly service.

Mrs. Hudson, Billericay. CM12

Mrs. Fleming, Billericay. CM11

I just think that you always do a great job!

Mrs. Fleming, Billericay. CM11

Mrs. Howell, Billericay. CM11

Very pleased with the end result.

Mrs. Howell, Billericay. CM11

June Brick, Billericay. CM11

Excellent service. We are so pleased and will call again when required, also our daughter is going to book soon.

June Brick, Billericay. CM11

Mrs. J. McKean, Langdon Hills. SS16

Great job. Would definitely use again. Cooker looked like new!

Mrs. J. McKean, Langdon Hills. SS16

Miss Tracey Matthews, Basildon. SS16

My oven was in a really bad state. I found OVENU on the internet. Phoned them up and they came out the next day. I thought the price was very good  as was the service. I am so pleased with the oven it looks new. Would certainly recommend OVENU to anyone. Thank you very much ‘an excellent company’

Miss Tracey Matthews, Basildon. SS16

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.